What does the term "test call" indicate in dispatch training?

The term "test call" refers to a simulated emergency call designed specifically for the purpose of practicing and evaluating the response skills of dispatchers. This type of call allows trainees to experience realistic scenarios in a controlled environment, helping them hone their skills in communication, decision-making, and protocol adherence under pressure. By conducting these test calls, dispatchers can learn how to prioritize information, manage stressful situations, and ensure a timely and efficient response, which are all critical skills in emergency dispatch operations.

Simulated calls are vital for building confidence and familiarity with the procedures without the risks associated with real emergencies. It also provides an opportunity for trainers to assess a trainee's readiness for actual emergency situations.