What practice is important to prevent forgetting details during a call?

Recording details as they are received is crucial for preventing the loss of important information during a call. This practice ensures that all relevant data is captured in real time, reducing the likelihood of forgetting critical elements later. By documenting information as it comes in, you create a reliable reference that can be reviewed immediately after the call or used for follow-up actions. This method supports accurate communication, helps in maintaining clarity, and is particularly valuable in high-pressure situations where details may be easily overlooked.

In contrast, relying on memory could lead to significant omissions, and listing details at the end of the call might cause you to miss capturing some of the specifics while they are fresh. Communicating details to a colleague may help in sharing information but does not address the immediate need to retain critical points during the call itself.