What techniques can dispatchers use to calm distressed callers?

The techniques that dispatchers can use to calm distressed callers include employing empathy, providing reassurance, and maintaining a composed demeanor. Empathy allows the dispatcher to connect with the caller's feelings and validate their emotions, which is crucial during a stressful situation. By reassuring the caller, the dispatcher can help them feel more secure and less anxious about their circumstances.

Maintaining a composed demeanor is essential, as it conveys a sense of control and stability to the caller. When dispatchers remain calm, it can have a soothing effect on the caller and promote a more productive conversation. Together, these techniques create an environment in which the caller feels understood and supported, allowing for more effective communication and assistance.